We almost booked a holiday here, in fact we did put a deposit down. Then we looked at Trip Advisor. Word of mouth has absolutely gone digital.
What we saw on the hotel’s website was a beautiful place in a small town in Greece. Lovely rooms, balconies with sea views, somewhere amazing for us to visit.
The first few comments in Trip Advisor seemed to bear this out. “Loved it all the way”, “Would definitely recommend” and so on. Then it all started to change…
“just like many others have already stated the hotel is not what it appears to be online…indeed the photographers should get some kind of award for presenting the hotel in such a beautiful manner online…the view is breath taking and probably one of the best around…however other than that the hotel lacks a lot…or at least wasn’t what we thought it would be…the pool is tiny…our private pool in our hotel in Crete was bigger than that…i think my bathtub is bigger than the pool…the staff is unavaible…they are mostly in the center of town…”
“Unfortunately the negative reviews didnt exist when i booked this place. Hovel is an understatement. In fact I would give a zero star rating if possible.”
We always check Trip Advisor now. The marketing people at the hotel are simply not as credible as real clients writing about their real experiences.
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On the other hand, I stayed in 2 hotels last year, (one in Italy and one in the UK) and then read the Trip Advisor reviews. I could hardly believe we had stayed in the same places. Other people seemed to have extraordinary expectations of service etc, and their opinions of the hotels were heavily influenced by whether or not they were enjoying the rest of their holiday. And I remain unconvinced that there aren’t professional spoilers out their, doing their best to ruin their competitors.
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